Terms and conditions

Terms and Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.

For our Camouflage, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will issue a refund to the original form of payment. Once  Camouflage Virgin Hair has been installed, due to the nature of the product and the possibility of incorrect installation the Product Defect Exchange Policy is not applicable.

For BULK HAIR, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will issue a refund to the original form of payment Once Bulk Hair has been installed, due to the nature of the product and possibility of incorrect installation which could result in the hair being inverted, the Product Defective Exchange Policy is not applicable.

For the  Conceal Virgin Hair all sales are final. There are no returns or exchanges permitted.

Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.

Order Processing

Our shipping hours are Monday through Friday from 9:00 am to 3:30 pm EST. All orders MUST BE received with any necessary supporting documents and approved for fulfillment, including approval from our payment processing company to ship the order, before 3:30 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement.  PLEASE NOTE: Shipping hours end at 2:30pm on Fridays from Memorial Day until Labor Day.

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Return & Replacement Policy

At Conceal Virgin Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

From time to time, Conceal Virgin Hair, at its sole discretion, may accept return of product(s) or portions of a product(s) with the exception of Wigs, Hair Care Products, Bulk Hair and  Conceal Virgin Hair Collection under the following conditions.

• We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 30 calendar days of purchase will not be honored.
• The product(s) must be sent back to us in order to process the return. 
• If you purchased your product(s) online or over the phone, please contact Client Care concealvirginhair@yahoo.com . Client Care will send a pre-paid UPS label for your item(s) to be returned to our Corporate offices in Atlanta, Ga. Please note Conceal Virgin Hair cannot process an online or phone order return and Corporate cannot process a Boutique return.
• In return package please include all item(s) for return and your original invoice.
• Merchandise must be in original condition. 
• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.
• Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund. 
• Bundle Deals cannot be separated into individual units to be return.

Once your item(s) have been received at our corporate office it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a refund to the original form of payment. Your refund should appear in your account within 3 to 5 business days, subject to your bank’s processing time.

Replacements

There is a 30 Calendar Day product defect exchange policy which commences on the date of purchase. Clients who purchased online or over the phone should contact client care at 1-877.556.4247 or concealvirginhair@yahoo.com to notify them of their issue or concern. Clients who purchased at an Conceal Virgin Hair should contact the boutique where they made the purchase. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy

Wig Exchanges and Refunds: 
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 7 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached, and the piece must be returned with all original packaging and accompanied by your original receipt.

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

Shipping Delays

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. concealvirginhair@yahoo.com

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Incorrect Item(s) or Missing Item(s)

If you believe that part of your order is missing or incorrect, please contact Client Care immediately at 1-877-556-4247 or concealvirginhair@yahoo.com We apologize for any inconvenience.

Lost Shipments:

If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s). If you still cannot locate it, please contact  Client Care immediately a tconcealvirginhair@yahoo.comWe will contact UPS right away and initiate a trace for your package and have them start an investigation. We will either send you a replacement or issue a refund for your purchase.

Damaged Shipments

If you package has been delivered and your package has been damaged which resulted in lost of product(s), please keep all original packaging and contact Client Care immediately at concealvirginhair@yahoo.com. We will contact UPS right away to start an investigation. We will either send you a replacement or issue a refund for your purchase.

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Policy Changes

Conceal virgin hair , reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Limitation of Liability

Conceal virgin hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products,  Conceal Virgin Hair LLCinte is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement,  Conceal Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Copyrights, And Other Rights

 Conceal Virgin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support.  Conceal Virgin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products,  Conceal Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement,  Conceal Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the  Conceal Virgin Hair site are either the property of, or used with permission by,  Conceal Virgin Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the  Conceal Virgin Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by  Conceal Virgin Hair on this site may be the subject of other intellectual property rights owned by  Conceal Virgin Hair. Any such right that is not expressly licensed hereunder is reserved by  Conceal Virgin Hair.

Trademarks

 Conceal Virgin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support.  Conceal Virgin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products,  Conceal Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement,  Conceal Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Submissions

Apart from your personal information, any communication or material you send to the  Conceal Virgin Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the  Conceal Virgin Hair site may be used by  Conceal Virgin Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to  Conceal Virgin Hair, you irrevocably transfer and assign to  Conceal Virgin Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material.  Conceal Virgin Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the  Conceal Virgin Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

Discounted Products

Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at indiquehair.com using any of the following: Promotional (Promo) Codes, Indique Pink Certificates, or any other discounting method provided by  Conceal Virgin Hair, LLC may be exchanged within 30 calendar days from the date of purchase but may not be returned for a refund. Items purchased on sale may be returned during the 30 calendar days and the sale promotion may be applied to the exchanged item if applicable. For example if the sale was on any length of Pure Curly and the customer wants to exchange it for another length of Pure Curly, they can get the sale price for the exchanged item. If they exchange the Pure Curly hair for Pure Straight, the discount will not apply. Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted.

Prizes and Compensation

Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any Indique department is also not eligible for return, replacement or exchange.

No sale is final until approved by conceal. Conceal reserves the right to withhold approval at its sole discretion.

Programs

 Conceal Virgin Hair, LLC. reserves the right to cancel or change any program without notice at any time.

Customer Referrals:
Referral purchases must be a minimum of $170 by a first time customer to receive points for the referral.

Free Shipping:
Free Shipping for conceal Rewards members apply to U.S. shipments only.

Privacy Policy:
View our Privacy Policy here.

Shipping Information

Shipping to PO Boxes: Please not that UPS DOES NOT SHIP to PO Boxes. If your order is submitted with a PO Box in the Shipping section, we will contact you to choose an alternate address and, if required, submit your order to payment review.

Shipping information: Our shipping hours are Monday through Friday from 9:00 am to 3:30 pm EST. All orders MUST BE received with any necessary supporting documents and approved for fulfillment, including approval from our payment processing company to ship the order, before 3:30 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement.  PLEASE NOTE: Shipping hours end at 2:30pm on Fridays from Memorial Day until Labor Day.

Shipping Costs (via UPS): 
Ground: 5-7 Business Days $15.00 
3rd Day: 3 Business Days (Ground Service) $20.00
2nd Day: 2 Business Days (Air Service) $30.00
Next Day: Week Day Delivery (Air Service) $45.00
Next Day: Saturday Delivery (Air Service) $55.00  

Signing for your shipment: A signature is required for all of our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please email  concealvirginhair@yahoo.com

Transit Times: All orders ship from Boston, MA. Please see the map below for typical transit times using UPS Ground Shipping. Please note that these times are not guaranteed. For guaranteed delivery, please choose another shipping method. 

Privacy Policy

What information do we collect?
We collect information from you when you subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To contact you following the form you filled out. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 
• To send periodic emails The email address you provide for order processing will only be used to send you information and updates pertaining to your order, promotional emails, contests, and surveys. Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails email us to: concealvirginhair@yahoo.com with the subject “unsubscribe”.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.